Virtual Agents

Virtual mobile agents quickly get users to who they want

Xtone Virtual Agents process naturally spoken requests, ask clarifying questions and quickly connect the user to the right customer service agent with no hold times.


Better User Experience

With the Xtone Virtual Agent, a user can quickly connect to a customer service agent or be provided with useful information without long hold times, complex IVR menus or multiple taps and swipes. When the user is connected to an agent, the agent is supplied with all pertinent mobile app and user data.

Cost Reduction

The Xtone Virtual Agent initiates all routing requests over the mobile data network. This provides a dramatic reduction in cost as there are no telecom toll charges or network data service fees.